BrightBrandPro Service Agreement

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1. Introduction

Welcome to BrightBrandPro! This Agreement governs your use of our AI automation services, including custom AI agents, workflow automation, and enterprise AI solutions. By engaging with our services, you agree to these terms.

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2. Service Usage

Your Responsibilities:

• Provide accurate business information for AI agent customization.

• Use services solely for lawful business operations.

• Avoid actions that disrupt AI performance (e.g., overloading agents with spam inputs).

Our Offerings:

• AI Agents: Prebuilt or custom agents for sales, support, compliance, and operations.

• Integrations: Connect to CRM, email, Slack, and other platforms.

• Enterprise Solutions: Scalable AI workflows (e.g., RAG, Pinecone vector search).

 

3. Intellectual Property

• BrightBrandPro Ownership: All AI models, workflows, and proprietary technology remain our intellectual property.

• Your Data: You retain rights to data processed by our agents. We use it only to deliver services.

• License: You’re granted a non-exclusive, non-transferable license to use deployed AI agents for your business.

 

4. Liability & Disclaimers

• Performance: AI agents are optimized for accuracy but may require iterative tuning.

• Limitation of Liability: We’re not liable for indirect damages (e.g., lost profits) from service use.

• Data Security: While we implement enterprise-grade protections, you’re responsible for securing access credentials.

 

5. Dispute Resolution

• Negotiation: Disputes will first be resolved through good-faith discussions.

• Arbitration: Unresolved issues may proceed to binding arbitration in [Jurisdiction].

 

6. Payment and Refunds

Pricing Plans:

• Start Agent ($20K): 1 custom AI agent, CRM integration.

• Growth Suite ($100K): 5 agents, multichannel workflows.

• Enterprise Lab ($1M): 50+ agents, full infrastructure.

Policy:

• Payment: Due upfront; services begin after clearance.

• Refunds: No refunds for deployed agents (custom-built nature). Revisions are included during the 21-day launch period.

• Termination: Fees are non-refundable if you terminate mid-development.

 

7. Termination

• Either party may terminate with 30 days’ notice.

• Post-termination, you must cease using all AI agents and delete proprietary workflows.

 

8. General Terms

• Updates: Terms may be revised with 30 days’ notice.

• Governing Law: Complies with Texas Data Privacy and Security Act (TDPSA) and U.S. laws.